Team Roster

Carissa Boynton Mediator, Convenor, Mentor, Facilitator, Expert Neutral

Carissa is a senior researcher, trainer and expert Smartsettle facilitator at iCan Systems Inc. Carissa has been employed as a facilitator, trainer and other related positions since 2003 and has been involved in a variety of complex negotiations during that period. She is an expert user of the entire suite of Smartsettle negotiation products from ONE to Infinity. Carissa has a passion for efficiency and fairness that she brings to her work, and cultivates leadership in the community through volunteer involvement at museums, discussion forums and theatre. Carissa is both well read and well traveled, and brings an intelligent global perspective to the company. Her optimistic and professional attitude is beneficial in teaching people how Smartsettle can be used to achieve timely and optimal results in very complex situations… More

Ernest Thiessen, PEng, PhD Mediator, Convenor, Mentor, Facilitator, Expert Neutral

President and CEO at Smartsettle More

Graham Ross Mediator, Convenor, Mentor, Facilitator, Expert Neutral

I am an accredited business mediator and negotiator specializing in the art of negotiating solutions as opposed to burning money through the courts. I am a recognized expert in the fast developing field of Online Dispute Resolution (ODR) which exploits the power of technology to facilitate resolution.

Jaap Siekman Facilitator

MSc, PEng, PMP

Jaap is a Certified Smartsettle Facilitator and has been involved with Smartsettle since 2016. Besides his involvement with Smartsettle, he is a Business Coach, working with Small-Business Owners to improve every aspect of their business. Jaap has some 30 years of past experience in Engineering & Organizations; Manufacturing, Project Management, Consulting and Business. He is a Volunteer Advisor with CESO, building professional capacity within Canadian First Nations and communities worldwide.

Mark Tottenham Mediator


Mark Tottenham is a barrister in practice at the Irish Bar. Mark was called to the Bar of Ireland in 2002. He has considerable experience of advice and advocacy in the areas of conveyancing and property law, probate law, construction law and medical negligence. He is a qualified trust and estate practitioner (STEP). He is an experienced mediator, and is qualified to use online dispute resolution (ODR) platforms, including CREK ODR and Smartsettle ONE. Mark has written and lectured on many areas of law. He is the founding editor of (formerly Stare Decisis Hibernia) and Law Ireland. He was lead author of A Guide to Expert Witness Evidence (Bloomsbury Professional, 2019). He is the editor of the Irish Tax Reports, published by Bloomsbury Professional. He has written for Laffoy’s Irish Conveyancing Precedents, The Conveyancing and Property Law Journal, and The Medico-legal Journal of Ireland. He regularly gives CPD lectures for Central Law Training, and has taught in the Law Society of Ireland, and DIT Bolton Street. More

Peter Holt Mediator, Convenor, CIS Conflict Navigator


Peter Holt is Chief Product Development Officer at iCan Systems Inc. Peter is well-travelled with experience spanning the globe across many sectors including, military, government, global aerospace corporations and not for profit. As a UK Chartered Engineer, Peter has been operating for the past few years primarily in the consulting field. Peter has spent the last year focusing on becoming fully conversant with the Smartsettle family of applications and exploring approaches to improve product development. As a trained facilitator, he continues to gain client experience and works on defining their needs through the development of new scenarios, simulations and trials... More