Personal information is recorded information about an identifiable individual. Personal information includes things such as an individual's name, address, email address and phone number. Where the individual pays for a service, credit card information may be provided to a third-party payment provider.
We limit the collection and use of customer information to the minimum required to deliver superior service to our customers, which includes advising them about our products, services and other opportunities, and to administer our business. We do not reveal customer information to external organizations unless we have previously informed the customer in disclosures or agreements, have been authorized by the customer, or are required by law.
The services provided by iCan collect only the information necessary to allow users to access and register for its services via iCan’s websites. These services enable individual users and any advisers who participate to access the online dispute resolution process. This process, that ends in a formal settlement document, requires that the parties identify themselves. Parties are asked only for their legal name, address, email and telephone number.
When you send us electronic mail, we collect your email address and your message so that we may reply to you. We recommend that sensitive personal information not be sent unencrypted over the Internet or by e-mail.
iCan utilizes Twitter, Facebook, YouTube and other public, third-party social media providers. Personal information that you might provide to social media is not hosted on our server. We recommend that our followers using social media familiarize themselves with the social media provider’s terms of service and privacy policies.
iCan uses a third party service to analyze non-identifiable web traffic data with the purpose of improving the services we offer. iCan owns and stores the data that is generated on its secure web server. The collected data will not be shared with any other party for any other purpose.
iCan may collect the following information to assist us with improving the website:
IP addresses are anonymized so that they cannot be used to identify individuals. Our web analytics will also respect any "do not track" setting that you might have set on your browser.
A cookie is a small file that a website creates when you visit the site containing certain pieces of information. It can track how and when you use a site, which site you visited immediately before, and it can store that information about you. Cookies cannot be used to run programs or deliver viruses to your computer. There are two types of cookies, session cookies and persistent cookies. Our website may use session cookies, which are stored in temporary memory and are not retained after you sign out or close the browser session.
iCan uses personal information collected from the web site only for the purpose for which it was collected. iCan will not use your personal information for another purpose without your consent.
iCan may only disclose your personal information if it is done for the purpose for which it was collected. iCan will not share your personal information for another purpose unless iCan has your consent to do so. In limited circumstances iCan may be required, or authorized, by law to disclose your personal information to another party.
If a facilitator is involved in the negotiation, privacy of the information to which the facilitator is given access, is governed by a separate agreement signed prior to beginning the process. The recommended form to be used by Smartsettle facilitators is available upon request.
As part of using Smartsettle’s services, there may be online communications between you and the party with whom you are negotiating. These online communications are not reviewed by Smartsettle or any of its employees, agents or representatives, and this information is not retained by Smartsettle outside of your case. It is your choice to disclose information to the other party. Private Information entered into the system during negotiation is always under the control of the user and is accessible only by those to whom the user gives the access codes. Users can change or remove their private party information at any time. Except as otherwise decided by the negotiating parties, all decisions reached withSmartsettle will be kept confidential.